Shipping Policy

At La Perle, we are committed to providing a smooth and reliable delivery experience across the United Arab Emirates. All orders are carefully prepared and handed over to our trusted delivery partner, Quiqup, for delivery.

1. Delivery Within the UAE

We currently offer delivery across the United Arab Emirates.

Available delivery options may vary depending on your location:

• Next-Day Delivery: Available across the UAE.

Delivery options available for your address will be displayed during checkout.

2. Order Processing & Delivery Times

Orders are processed after successful payment confirmation.

For next-day delivery, orders placed before the applicable daily cut-off time may be delivered the following day. Same-day and express delivery availability depends on the delivery location and the applicable cut-off time.

Delivery is generally made between 9:00 AM and 10:00 PM, depending on the selected delivery service and location.

Please note that delivery times are estimates and may be affected by circumstances outside our control, including weather conditions, traffic, public holidays, or courier-related delays.

3. Delivery Coverage

Next-day delivery is available across Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain.

Same-day delivery is available in selected serviceable areas of Dubai, Abu Dhabi, Sharjah, and Ajman.

4-hour express delivery is available in selected serviceable areas of Dubai.

Remote areas may have limited delivery availability and are generally serviced on scheduled days. Free-zone addresses are currently not supported by Quiqup.

4. Delivery Attempts

Quiqup may make up to three delivery attempts for next-day and same-day deliveries.

If delivery cannot be completed after the applicable attempts, the order may be returned to our fulfillment facility.

Customers are responsible for providing accurate and complete delivery information, including their address and contact number, to avoid delivery delays.

5. Tracking Your Order

Once your order has been dispatched, you will receive delivery and tracking information through the contact details provided at checkout.

You may also receive updates directly from our delivery partner regarding your delivery status.

6. Delivery Delays

While we and our delivery partner make every effort to deliver orders within the estimated timeframe, La Perle cannot guarantee a specific delivery time.

Delays may occur due to:

• Incorrect or incomplete delivery information.

• Customer unavailability.

• Traffic or weather conditions.

• Public holidays.

• Remote or difficult-to-access locations.

• Circumstances affecting the courier's operations.

Quiqup provides delivery service levels but does not guarantee that every delivery will meet the stated service timeframe.

7. Incorrect or Incomplete Address

Please ensure that your delivery information is accurate before completing your order.

If an incorrect or incomplete address results in a failed delivery or additional delivery attempts, additional charges may apply where applicable.

8. International Shipping

We offer international delivery to selected destinations.

International orders are typically delivered within 3–5 business days, depending on the destination and customs clearance procedures.

Please note that delivery times may vary due to customs inspections, clearance procedures, public holidays, or other circumstances beyond our control.

Any applicable customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer.

Customers are responsible for providing accurate and complete delivery information to avoid delays.

9. Contact Us

If you have any questions regarding your order or delivery, please contact our customer service team through the contact channels available on our website.

Email: contact@laperleluxe.com

We will be happy to assist you with your order and delivery inquiries.